'Patient Centred Care' is the core of everything Max Healthcare does. Widely acknowledged nationally and internationally for its quality patient care, Max has successfully implemented the "Medical Excellence Model" through its clinical team of expert physicians and nurses who work together in an integrated manner, assessing patient needs, ordering tests, planning treatments, scheduling surgeries, monitoring progress and planning for early discharge to home.
Their team strives to provide the best medical treatment along with excellent 'in room' hospitality and catering services in a hygienic and air conditioned environment to make the patients experience convenient and comfortable. A well-equipped OPD lounge and cafeteria services are available in all their hospitals to provide world class facilities for the patients.
They have a comprehensive performance measurement system for key processes - medical and services. Several process indicators, tracked uniformly across all hospitals, are regularly reviewed against preset targets to identify opportunities for improvement. Apart from this, a Medical Quality Dashboard is placed for monitoring adverse events and clinical outcomes. They have recently developed an innovative, first of its kind "Scorecard" for key Clinical Departments that tracks business, service and clinical outcomes on an integrated platform.